Practice Informed Framework
The Three Conversations
What conversation are we actually having?
01What Happened
02Feelings
03Identity
Plain language
What this framework helps us see
A difficult exchange often contains more than the visible disagreement. Attending to what happened, what is felt, and what the experience means for identity can make the deeper conversation clearer.
A recognizable moment
An argument about an interruption may also carry a deeper question about respect and whether someone’s voice matters.
- Related part of the Model
- Part V · Moving from Conflict to Connection
- Version
- 1.0 · Updated August 2026
- Attribution
- Adapted from Stone, D., Patton, B., and Heen, S., Difficult Conversations: How to Discuss What Matters Most (Penguin, 1999).